Delivery & Returns
Delivery & Returns
SHIPPING IN THE UK IS FREE OF CHARGE FOR ALL SMALL ITEMS
For delivery of large furniture items or delivery of any item outside of the UK please contact us for a quote. Shipping will be charged separately. Please contact us with your full delivery address and phone number to receive a delivery quote. Once payment has been received we will arrange the delivery and contact you to inform you of the delivery date. All items will be shipped with a tracked insured courier service unless otherwise stated.
Alternatively, you are welcome to arrange collection of your item from us.
All CountriesPayment for products and delivery services is to be made in pounds sterling (£).
Please help our delivery company and us by taking extra care with your address details.
You'll be responsible for the payment of any local import duties on receipt of your parcel.
We do our best to ensure that our products are wrapped sufficiently to survive the journey to you but we do have to rely on third-party companies to deliver your goods and breakages, unfortunately, can happen from time to time.
If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us quoting your order number and ideally with a photo of the damage.
Refunds and Exchanges
Non Furniture Items
We hope you are happy with your purchase. If not you can return the item to us within 14 days of receipt as long as it is unused and in its original packaging.
We are able to exchange the item or issue a refund to the card or PayPal account used to purchase your goods. This usually takes up to 14 days from receipt. Being a small company we are unfortunately not able to refund postage charges.
Please contact us to receive the appropriate returns address for your item.
Parcels are returned at your own cost, and we strongly recommend you return items with a tracked and insured service and obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Furniture viewed and purchased in person at our studio or at a fair is non-returnable unless otherwise agreed with the seller.
For furniture purchased from our online store, please call us within 7 days of delivery to discuss the return of furniture as we cannot accept the return of items that have been used or damaged since we delivered them. The item will need to be re-wrapped in the original packaging and we will need to make arrangements with you to collect it. There will be a charge for collection unless the item is faulty.
Please ensure you thoroughly check your items for any damage at the point of delivery. Once goods are accepted from the courier signed or not signed for no responsibility can be taken by Garden Artefacts for any loss or damage whatsoever.